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Help Center

Help for Activity Providers

Help for Activity Providers

Managing activities, registrations, and refunds.

How to create student groups

SMS (Short Messaging Service) Feature

Downloading Receipts for ActivityHero Fees

Activity Setup - In-Person & Online

How do I create Activities and Sessions?

How do I add different categories to an activity?

How do I list online classes or camps?

How do I list an overnight camp?

How do I make a copy of an activity?

Can I list a job or internship?

How to run a lottery to enroll students

Why can't I delete an activity?

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Prices, Discounts & Payment Plans

How do I offer prorated or single day prices?

How do I add discounts to my camp or class?

How do I set up a Payment Plan?

Can I set up monthly billing for students?

How do I offer scholarship spots through the ActivityHero Scholarship Program?

What is all-inclusive pricing?

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Managing Sessions

How do I change my camp or class session information?

Can I copy a session?

How do I edit or add a new location for activities?

Can I Set Up Custom Availability?

Importing data into ActivityHero - activities, locations, sessions, emails & registrations

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Reviews

How do I get parents to write more reviews for me?

What can I do about reviews?

Will you take down a review for me?

What if I get a negative review?

Listing On-Demand Activities

How do I create On-Demand Activities and Content?

On-Demand Content FAQs

Standards for On-Demand Pre-recorded Videos

Registration Forms & Deadlines

How do I customize my Registration Forms?

How do I create a link for parents to register?

Registration Deadlines

How do I allow last-minute registrations for my camp?

How do I close a camp that is full or can't accept more registrations?

How can families upload a file or image as part of their registration form?

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ActivityHero Services, Business Marketing & Analytics

How do I show higher on ActivityHero search results?

Adding pixel code to track page views and conversions in Google, Facebook and other 3rd party analytics software

On-Demand Subscription Service

What are Analytics & How do I know if parents are visiting my ActivityHero page?

How do you promote my business?

What is ActivityHero Exclusive?

How do I read the ActivityHero Dashboard?

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Communication Tools

How to send or respond to direct messages

How do I email parents or participants?

Can I Customize My Email Headers/Footers?

Form Completion Reminder

Session Reminder Emails

Can I send emails to families using my email address?

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Activity Payments & Refunds

How do I process a refund?

How long can I issue refunds for?

What should I put for refund policies on ActivityHero?

Can I manually enter a payment?

How do I send an invoice?

How can I issue credits?

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Managing Activity Registrations

What Actions can I do on the Registration Report

How do I make class rosters & sign-in sheets?

How do I use the Check-in & Check-Out feature?

How do I move participants from one session to another?

How do I download contact information?

How do I invite someone off the waitlist?

How do I register for someone or How do I register an existing student in a different camp/class?

Importing registrations into ActivityHero

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Widgets

What is the online registration widget?

Stripe & WePay

WePay to Stripe Transition FAQ

Stripe Onboarding

How to log into your Stripe account

How do I know which registrations are part of my payment from Stripe?

The purchaser has filed a chargeback

Will I receive a Form 1099-K?

How do I reconcile my WePay report with my bank activity?

How do I know which registrations are part of my payment from WePay?

How to issue a refund through the WePay Merchant Center

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