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Help Center

Help for Families

Help for Families

Account management, registrations, and payments.

Signing Up for ActivityHero FAQ

Are there scholarships available for camps?

Does a ActivityHero account cost me anything?

Is the information up to date and accurate?

How do I create a new ActivityHero account?

Navigating ActivityHero

How do I add search filters, such as my child's age or start date?

What types of activities can I find on ActivityHero?

Account Management

How do I change my information on my profile?

How do I add or edit a family member?

How do I delete my account?

Will my information be shared with anyone without my permission?

How do I reset my password?

How do I unsubscribe from emails?

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Activity Registration

How do I cancel or change an existing registration?

How do I change registration information?

When will I know if my child is off the waitlist for a camp/class?

How do I register for an activity?

What is the ActivityHero Service Fee?

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Attending Activities

Where do I find the online class meeting link?

Writing a Review

How do I leave a review?

When I write a review, will other people be able to see my name (or my kids' names)?

How do I view/edit a review?

Payments & Invoices

How do I pay an invoice using a credit card?

What if I find the same activity at a lower price somewhere else?

Why doesn't my promo or voucher code work?

What is the cancellation policy?

Where can I find a business tax ID or get a receipt

How do I add a promo or voucher code?

How can I speak to someone at ActivityHero?

How secure are purchases in ActivityHero?

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Hero Rewards Loyalty Program

How do I earn points?

Do my points expire?

How do I view my Hero Rewards?

What is Hero Rewards?

Gift Cards

How do I purchase a gift card?

How do I use my ActivityHero gift card?

Referrals & Affiliate

How do I earn rewards from referring a business to ActivityHero?