Enable The Waitlist Automation
From your dashboard, hover over Activities & Sessions and click Waitlist Automation.
You'll see a toggle switch set to Off. Click it to turn automation On.
Once enabled, choose how long to hold a spot for each invited participant:
- 12 hours
- 24 hours
- 48 hours
- 72 hours
If there’s no response within the selected timeframe, the system will automatically invite the next participant on the waitlist.
Viewing Waitlist Automation Status
You can check the status of Waitlist Automation from the following reports:
- Registration Reports
- Waitlist Report
- Pending Waitlist Invitation Report
In the top-right corner of these reports, you’ll see whether automation is On or Off.
Note: Clicking the toggle icon here won't change the status. To modify automation settings, click the gear icon, which will take you to the Waitlist Automation settings page.
When Does Automation Start?
Inviting off of the waitlist
Automation begins after you invite the first participant off the waitlist.
The expiration for that invitation will automatically follow the timing set in your automation preferences.
If the participant does not register in time—or cancels—the next participant on the waitlist will be invited automatically.
For more details, check out our help article: What is the Waitlist?
Canceling a Registration
If a participant cancels and the session is waitlisted, automation can take over from there.
You’ll be prompted with two options:
- Cancel and automatically invite from the waitlist
- Cancel without opening spots
Choosing the first option will automatically extend the invitation to the next waitlisted participant according to your automation settings.
By enabling Waitlist Automation, you can save time and ensure that available spots are offered quickly and fairly to interested families.