Note: ActivityHero cannot issue refunds without provider consent. If a parent contacts you for a refund, you may issue it from your dashboard at any time. Read more about how to process a refund.
You can issue credit card refunds for up to 270 days (9 months) after the original purchase. You can issue credit card refunds directly to the customer up to 270 days after the original purchase date. After 270 days you will need issue refunds by writing a check to the parent.
You will also need to issue a refund by check if the refund amount exceeds what is pending to be paid from ActivityHero.
As a reminder, when families requests a refund, you should determine the correct refund amount and enter it into ActivityHero for processing. You can enter a note with the refund amount and the parent will receive an email when the refund is processed.
This is also a good time to take a look at your refund/cancellation policy to make sure it's updated and appears on your terms/conditions and email confirmations. Wondering what are common policies? Read some sample refund/cancellation policies.