Can I manually enter a payment?

There may be times when a family authorizes payment on their behalf. You may enter a manual payment for them noting receipt of cash or check, or you may enter credit card information from them to charge.

If the registration has been paid by check, cash or other payment method that is not through ActivityHero, you can enter the amount paid into ActivityHero for record-keeping.

By default, ActivityHero will automatically send a confirmation email listing the amount paid and reserve a spot for the participant by deducting one from your available spots. If you don't want to send an automated email or deduct a spot, uncheck this option. You should uncheck this box if the participant's status is already "enrolled," such as when you are recording payment for extended care or an add-on fee.

4. The amount you entered will now appear in the Registration Report with the note that the amount was received by you. 

Tip: If you didn't receive any payment, but want to change the enrollment status from "pending" to "enrolled," you can enter $0 as the amount paid.

There may be times when a family authorizes payment on their behalf. You may enter a manual payment for them noting receipt of cash or check, or you may enter credit card information from them to charge.

1. Go to your Registration Reports and find the participant you wish to enter payment for.
2. Click the blue 'Actions' button and choose 'Enter Payment'.
3. Select 'Charge Credit Card'
   By default, you will be prompted to charge any outstanding amount due for the selected registration. Choose 'Enter custom amount' to charge more or less than the default amount.
4. Enter and confirm the customer's credit card information. Select 'Store for future transactions' to save the card information. Should you need to charge this customer again, card information will be saved and not need to be re-entered.
   
5. Select 'Pay Now'.
6. ActivityHero will automatically send an email receipt to the participant.