--- title: How Do I Import Users? description: Add your user data to ActivityHero using import templates. Save time and streamline your setup process by uploading all your users in bulk with just a few simple steps. --- [Skip to content](https://help.activityhero.com/how-do-i-import-users#main-content) [![](https://help.activityhero.com/hs-fs/hubfs/ActivityHero%20Logo.png?width=200&height=151&name=ActivityHero%20Logo.png)](https://www.activityhero.com/) Open main navigation Close main navigation - [School District Support](https://support.activityhero.com/?utm_source=activityherohelp&utm_medium=referral&utm_content=button) [School District Support](https://support.activityhero.com/?utm_source=activityherohelp&utm_medium=referral&utm_content=button) How can we help? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.activityhero.com/?hsLang=en) 2. [Help for Activity Providers](https://help.activityhero.com/help-for-activity-providers?hsLang=en) 3. [Managing Sessions](https://help.activityhero.com/help-for-activity-providers?hsLang=en#managing-sessions) # How Do I Import Users? ## Add your user data to ActivityHero using import templates. Save time and streamline your setup process by uploading all your users in bulk with just a few simple steps. For an overview of importing in ActivityHero for an idea about how locations, activities, sessions, and other data are related to each other check out our help article [How do I import data into ActivityHero?](https://help.activityhero.com/hc/en-us/articles/360061447891-importing-activities-locations-and-sessions?hsLang=en)   ![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXcgqSrK9kk4cIBPvONGSSyTRaM68QQuzREwjY5IiU6H8no48wWNx0k0zgNHZhFd5CN1PyPkkg_wgBLEF8MiYR6-WmxNwD9nQP210kyakv5XU3Zr74ZKKCDl6YuxZszpDeG8vs93MQ?key=VZEGYVGTsWsS2W00oIuAaM1g) 1\. Download a sample user template by clicking the **Download sample users csv** button. The downloaded file will contain one line of sample data. Actual ActivityHero user data will not be downloaded. 2\. Edit the CSV file and add your updated information. - User email address - This field is what ActivityHero looks at to see if there should be updates to an existing user or if a new user should be added. If the file contains an email that matches an email in ActivityHero, the user information will be updated and won’t create a new user. If the file contains an email that does not match an email in ActivityHero, the information will be used to create a new user. 3\. Upload your CSV file by clicking the **Upload a new file** button. Be sure to select the Users CSV file type. 4\. After uploading your CSV file, click the **Validate** button to see if your data is ready for import. ![11-2](https://help.activityhero.com/hs-fs/hubfs/11-2.png?width=302&height=185&name=11-2.png) 5\. If there are errors, you will see Validation Failed. Click **View Report** to inspect the reason for the failure. Correct any errors, and then repeat step 3.  6\. When the file is validated successfully, the green 'Run' button will be available. Select this button to begin importing your information. This can take a few minutes, and changes may not be seen in the marketplace right away. ![12-1](https://help.activityhero.com/hs-fs/hubfs/12-1.png?width=361&height=235&name=12-1.png) ### User Data Fields Data fields (\* required fields) - email \* - phone - first\_name - last\_name - zip - [Getting Started](https://help.activityhero.com/getting-started?hsLang=en#main-content) - [Prospective Activity Providers](https://help.activityhero.com/getting-started?hsLang=en#prospective-activity-providers) - [Completing your Business Listing](https://help.activityhero.com/getting-started?hsLang=en#completing-your-business-listing) - [Help for Families](https://help.activityhero.com/help-for-families?hsLang=en#main-content) - [Signing Up for ActivityHero FAQ](https://help.activityhero.com/help-for-families?hsLang=en#signing-up-for-activityhero-faq) - [Navigating ActivityHero](https://help.activityhero.com/help-for-families?hsLang=en#navigating-activityhero) - [Account Management](https://help.activityhero.com/help-for-families?hsLang=en#account-management) - [Activity Registration](https://help.activityhero.com/help-for-families?hsLang=en#activity-registration) - [Writing a Review](https://help.activityhero.com/help-for-families?hsLang=en#writing-a-review) - [Payments & Invoices](https://help.activityhero.com/help-for-families?hsLang=en#payments-invoices) - [Hero Rewards Loyalty Program](https://help.activityhero.com/help-for-families?hsLang=en#hero-rewards-loyalty-program) - [Gift Cards](https://help.activityhero.com/help-for-families?hsLang=en#gift-cards) - [Referrals & Affiliate](https://help.activityhero.com/help-for-families?hsLang=en#referrals-affiliate) - [Help for Activity Providers](https://help.activityhero.com/help-for-activity-providers?hsLang=en#main-content) - [Activity Setup - In-Person & Online](https://help.activityhero.com/help-for-activity-providers?hsLang=en#activity-setup-in-person-online) - [Prices, Discounts & Payment Plans](https://help.activityhero.com/help-for-activity-providers?hsLang=en#prices-discounts-payment-plans) - [Managing Sessions](https://help.activityhero.com/help-for-activity-providers?hsLang=en#managing-sessions) - [Reviews](https://help.activityhero.com/help-for-activity-providers?hsLang=en#reviews) - [Listing On-Demand Activities](https://help.activityhero.com/help-for-activity-providers?hsLang=en#listing-on-demand-activities) - [Registration Forms & Deadlines](https://help.activityhero.com/help-for-activity-providers?hsLang=en#registration-forms-deadlines) - [ActivityHero Services, Business Marketing & Analytics](https://help.activityhero.com/help-for-activity-providers?hsLang=en#activityhero-services-business-marketing-analytics) - [Communication Tools](https://help.activityhero.com/help-for-activity-providers?hsLang=en#communication-tools) - [Payments, Refunds & Receipts](https://help.activityhero.com/help-for-activity-providers?hsLang=en#payments-refunds-receipts) - [Managing Activity Registrations](https://help.activityhero.com/help-for-activity-providers?hsLang=en#managing-activity-registrations) - [Registration Links & Widgets](https://help.activityhero.com/help-for-activity-providers?hsLang=en#registration-links-widgets) - [Payments & Adjustments](https://help.activityhero.com/help-for-activity-providers?hsLang=en#payments-adjustments) - [Stripe](https://help.activityhero.com/help-for-activity-providers?hsLang=en#stripe) - [API](https://help.activityhero.com/api?hsLang=en#main-content) - [API for Registrations](https://help.activityhero.com/api?hsLang=en#api-for-registrations) - [API for Activity Schedules](https://help.activityhero.com/api?hsLang=en#api-for-activity-schedules) - [Contact Support](https://help.activityhero.com/contact-support?hsLang=en) [![Help on ActivityHero](https://help.activityhero.com/hs-fs/hubfs/ah_logo.png?width=24&height=24&name=ah_logo.png "Help on ActivityHero")](https://www.activityhero.com) [Submit a Ticket ↗](https://cgcag.share.hsforms.com/2cz7UyPgsStmXxM9oGoM2Uw) [List your Business ↗](https://activityhero.com/business-wizard) [School District Support↗](https://support.activityhero.com?utm_source=activityherohelp&utm_medium=referral&utm_content=footer)