--- title: Why Do I Need to Confirm a New Registration? description: Learn why confirming new registrations is important for MarketingHero providers on ActivityHero. Understand how email confirmations work, how to view participant details, and what to do if you can’t accommodate a registration. --- [Skip to content](https://help.activityhero.com/why-do-i-need-to-confirm-a-new-registration#main-content) [![](https://help.activityhero.com/hs-fs/hubfs/ActivityHero%20Logo.png?width=200&height=151&name=ActivityHero%20Logo.png)](https://www.activityhero.com/) Open main navigation Close main navigation - [School District Support](https://support.activityhero.com/?utm_source=activityherohelp&utm_medium=referral&utm_content=button) [School District Support](https://support.activityhero.com/?utm_source=activityherohelp&utm_medium=referral&utm_content=button) How can we help? - There are no suggestions because the search field is empty. 1. 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[Managing Activity Registrations](https://help.activityhero.com/help-for-activity-providers?hsLang=en#managing-activity-registrations) # Why Do I Need to Confirm a New Registration? ## MarketingHero customers receive email confirmations for new registrations, helping to complete the communication loop between the family, ActivityHero, and your business. ***This article is specifically for MarketingHero plans.*** ### Email Confirmation ![](https://help.activityhero.com/hs-fs/hubfs/Rich%20Text%20Pasting/google-1751922594763.png?width=670&height=705&name=google-1751922594763.png) When a family registers for a session, you’ll receive an email confirmation that includes the payment amount and by clicking the link in the email will take you to your ActivityHero Registration Report, where you can view participant details.  **Important Reminder:** **This confirmation step serves as an internal prompt to add the participant to your roster. Forgoing to confirm the registration does *not* trigger an automatic refund or notify the family that their registration has been canceled or modified. You are still responsible for confirming the registration status and contacting the family directly to provide available options, such as a refund, session change, or provider credit.** ### Participant Information ![](https://help.activityhero.com/hs-fs/hubfs/Rich%20Text%20Pasting/google-1751922594763-1.png?width=670&height=232&name=google-1751922594763-1.png) You can view all participant details in your Registration Reports. From your dashboard, hover over Registration and Payment, then click on Registration Reports. You'll see a list of all registered participants. Before confirming a registration from the email, participant information will not be displayed. Once the registration is accepted, the participant details will appear, allowing you to contact the family and add them to your system if needed ### Lack of Availability If you're unable to accommodate a registration, you can contact the family to suggest an alternative session. If they’re unable to attend the alternative, you may issue a full refund and cancel the registration on ActivityHero. For more information, see our help articles: - [Change Sessions](https://help.activityhero.com/hc/en-us/articles/115003180303-How-do-I-move-participants-from-one-session-to-another-?hsLang=en) - [Refunds and Cancellations](https://help.activityhero.com/hc/en-us/articles/205332595-How-do-I-process-a-refund-?hsLang=en) - [Getting Started](https://help.activityhero.com/getting-started?hsLang=en#main-content) - [Prospective Activity Providers](https://help.activityhero.com/getting-started?hsLang=en#prospective-activity-providers) - [Completing your Business Listing](https://help.activityhero.com/getting-started?hsLang=en#completing-your-business-listing) - [Help for Families](https://help.activityhero.com/help-for-families?hsLang=en#main-content) - [Signing Up for ActivityHero FAQ](https://help.activityhero.com/help-for-families?hsLang=en#signing-up-for-activityhero-faq) - [Navigating ActivityHero](https://help.activityhero.com/help-for-families?hsLang=en#navigating-activityhero) - [Account Management](https://help.activityhero.com/help-for-families?hsLang=en#account-management) - [Activity Registration](https://help.activityhero.com/help-for-families?hsLang=en#activity-registration) - [Writing a Review](https://help.activityhero.com/help-for-families?hsLang=en#writing-a-review) - [Payments & Invoices](https://help.activityhero.com/help-for-families?hsLang=en#payments-invoices) - [Hero Rewards Loyalty Program](https://help.activityhero.com/help-for-families?hsLang=en#hero-rewards-loyalty-program) - [Gift Cards](https://help.activityhero.com/help-for-families?hsLang=en#gift-cards) - [Referrals & Affiliate](https://help.activityhero.com/help-for-families?hsLang=en#referrals-affiliate) - [Help for Activity Providers](https://help.activityhero.com/help-for-activity-providers?hsLang=en#main-content) - [Activity Setup - In-Person & Online](https://help.activityhero.com/help-for-activity-providers?hsLang=en#activity-setup-in-person-online) - [Prices, Discounts & Payment Plans](https://help.activityhero.com/help-for-activity-providers?hsLang=en#prices-discounts-payment-plans) - [Managing Sessions](https://help.activityhero.com/help-for-activity-providers?hsLang=en#managing-sessions) - [Reviews](https://help.activityhero.com/help-for-activity-providers?hsLang=en#reviews) - [Listing On-Demand Activities](https://help.activityhero.com/help-for-activity-providers?hsLang=en#listing-on-demand-activities) - [Registration Forms & Deadlines](https://help.activityhero.com/help-for-activity-providers?hsLang=en#registration-forms-deadlines) - [ActivityHero Services, Business Marketing & Analytics](https://help.activityhero.com/help-for-activity-providers?hsLang=en#activityhero-services-business-marketing-analytics) - [Communication Tools](https://help.activityhero.com/help-for-activity-providers?hsLang=en#communication-tools) - [Payments, Refunds & Receipts](https://help.activityhero.com/help-for-activity-providers?hsLang=en#payments-refunds-receipts) - [Managing Activity Registrations](https://help.activityhero.com/help-for-activity-providers?hsLang=en#managing-activity-registrations) - [Registration Links & Widgets](https://help.activityhero.com/help-for-activity-providers?hsLang=en#registration-links-widgets) - [Payments & Adjustments](https://help.activityhero.com/help-for-activity-providers?hsLang=en#payments-adjustments) - [Stripe](https://help.activityhero.com/help-for-activity-providers?hsLang=en#stripe) - [API](https://help.activityhero.com/api?hsLang=en#main-content) - [API for Registrations](https://help.activityhero.com/api?hsLang=en#api-for-registrations) - [API for Activity Schedules](https://help.activityhero.com/api?hsLang=en#api-for-activity-schedules) - [Contact Support](https://help.activityhero.com/contact-support?hsLang=en) [![Help on ActivityHero](https://help.activityhero.com/hs-fs/hubfs/ah_logo.png?width=24&height=24&name=ah_logo.png "Help on ActivityHero")](https://www.activityhero.com) [Submit a Ticket ↗](https://cgcag.share.hsforms.com/2cz7UyPgsStmXxM9oGoM2Uw) [List your Business ↗](https://activityhero.com/business-wizard) [School District Support↗](https://support.activityhero.com?utm_source=activityherohelp&utm_medium=referral&utm_content=footer)