--- title: How Do I Cancel or Change a Registration? description: "Note: The ActivityHero Support team is not able to process cancellation or change requests without the expressed consent of the activity provider.   If you need to cancel or change your registration," --- [Skip to content](https://help.activityhero.com/hc/en-us/articles/115002781983-how-do-i-cancel-or-change-an-existing-registration-#main-content) [![](https://help.activityhero.com/hs-fs/hubfs/ActivityHero%20Logo.png?width=200&height=151&name=ActivityHero%20Logo.png)](https://www.activityhero.com/) Open main navigation Close main navigation - [School District Support](https://support.activityhero.com/?utm_source=activityherohelp&utm_medium=referral&utm_content=button) [School District Support](https://support.activityhero.com/?utm_source=activityherohelp&utm_medium=referral&utm_content=button) How can we help? - There are no suggestions because the search field is empty. 1. [Help Center](https://help.activityhero.com/?hsLang=en) 2. [Help for Families](https://help.activityhero.com/help-for-families?hsLang=en) 3. [Activity Registration](https://help.activityhero.com/help-for-families?hsLang=en#activity-registration) # How Do I Cancel or Change a Registration? ***Note: The ActivityHero Support team is not able to process cancellation or change requests without the expressed consent of the activity provider.*** If you need to cancel or change your registration, please follow the instructions below to contact the activity provider. 1\. From your **[My Registrations](https://www.activityhero.com/registrations/my/enrolled)** page, find the registration you'd like to cancel and select **See Details/Receipt**.![1-Jul-03-2025-09-34-22-7399-PM](https://help.activityhero.com/hs-fs/hubfs/1-Jul-03-2025-09-34-22-7399-PM.png?width=670&height=199&name=1-Jul-03-2025-09-34-22-7399-PM.png)   2\. Click the **Cancellation Policy** tab. Here you will see the policy you agreed to when you first registered for the session. Select **Request a Change or Cancellation**.![2-Jul-03-2025-09-34-23-1739-PM](https://help.activityhero.com/hs-fs/hubfs/2-Jul-03-2025-09-34-23-1739-PM.png?width=670&height=296&name=2-Jul-03-2025-09-34-23-1739-PM.png) 3\. Complete the form and click **Submit** to send your request to the camp provider.![3-Jul-03-2025-09-34-21-6373-PM](https://help.activityhero.com/hs-fs/hubfs/3-Jul-03-2025-09-34-21-6373-PM.png?width=670&height=572&name=3-Jul-03-2025-09-34-21-6373-PM.png) ### Contact Provider You may also call the camp provider. From your **[My Registrations](https://www.activityhero.com/registrations/my/enrolled)** page, find the registration you'd like to cancel. The provider's contact information is listed next to the map. ![4-Jul-03-2025-09-34-22-1828-PM](https://help.activityhero.com/hs-fs/hubfs/4-Jul-03-2025-09-34-22-1828-PM.png?width=670&height=200&name=4-Jul-03-2025-09-34-22-1828-PM.png)     - [Getting Started](https://help.activityhero.com/getting-started?hsLang=en#main-content) - [Prospective Activity Providers](https://help.activityhero.com/getting-started?hsLang=en#prospective-activity-providers) - [Completing your Business Listing](https://help.activityhero.com/getting-started?hsLang=en#completing-your-business-listing) - [Help for Families](https://help.activityhero.com/help-for-families?hsLang=en#main-content) - [Signing Up for ActivityHero FAQ](https://help.activityhero.com/help-for-families?hsLang=en#signing-up-for-activityhero-faq) - [Navigating ActivityHero](https://help.activityhero.com/help-for-families?hsLang=en#navigating-activityhero) - [Account Management](https://help.activityhero.com/help-for-families?hsLang=en#account-management) - [Activity Registration](https://help.activityhero.com/help-for-families?hsLang=en#activity-registration) - [Writing a Review](https://help.activityhero.com/help-for-families?hsLang=en#writing-a-review) - [Payments & Invoices](https://help.activityhero.com/help-for-families?hsLang=en#payments-invoices) - [Hero Rewards Loyalty Program](https://help.activityhero.com/help-for-families?hsLang=en#hero-rewards-loyalty-program) - [Gift Cards](https://help.activityhero.com/help-for-families?hsLang=en#gift-cards) - [Referrals & Affiliate](https://help.activityhero.com/help-for-families?hsLang=en#referrals-affiliate) - [Help for Activity Providers](https://help.activityhero.com/help-for-activity-providers?hsLang=en#main-content) - [Activity Setup - In-Person & Online](https://help.activityhero.com/help-for-activity-providers?hsLang=en#activity-setup-in-person-online) - [Prices, Discounts & Payment Plans](https://help.activityhero.com/help-for-activity-providers?hsLang=en#prices-discounts-payment-plans) - [Managing Sessions](https://help.activityhero.com/help-for-activity-providers?hsLang=en#managing-sessions) - [Reviews](https://help.activityhero.com/help-for-activity-providers?hsLang=en#reviews) - [Listing On-Demand Activities](https://help.activityhero.com/help-for-activity-providers?hsLang=en#listing-on-demand-activities) - [Registration Forms & Deadlines](https://help.activityhero.com/help-for-activity-providers?hsLang=en#registration-forms-deadlines) - [ActivityHero Services, Business Marketing & Analytics](https://help.activityhero.com/help-for-activity-providers?hsLang=en#activityhero-services-business-marketing-analytics) - [Communication Tools](https://help.activityhero.com/help-for-activity-providers?hsLang=en#communication-tools) - [Payments, Refunds & Receipts](https://help.activityhero.com/help-for-activity-providers?hsLang=en#payments-refunds-receipts) - [Managing Activity Registrations](https://help.activityhero.com/help-for-activity-providers?hsLang=en#managing-activity-registrations) - [Registration Links & Widgets](https://help.activityhero.com/help-for-activity-providers?hsLang=en#registration-links-widgets) - [Payments & Adjustments](https://help.activityhero.com/help-for-activity-providers?hsLang=en#payments-adjustments) - [Stripe](https://help.activityhero.com/help-for-activity-providers?hsLang=en#stripe) - [API](https://help.activityhero.com/api?hsLang=en#main-content) - [API for Registrations](https://help.activityhero.com/api?hsLang=en#api-for-registrations) - [API for Activity Schedules](https://help.activityhero.com/api?hsLang=en#api-for-activity-schedules) - [Contact Support](https://help.activityhero.com/contact-support?hsLang=en) [![Help on ActivityHero](https://help.activityhero.com/hs-fs/hubfs/ah_logo.png?width=24&height=24&name=ah_logo.png "Help on ActivityHero")](https://www.activityhero.com) [Submit a Ticket ↗](https://cgcag.share.hsforms.com/2cz7UyPgsStmXxM9oGoM2Uw) [List your Business ↗](https://activityhero.com/business-wizard) [School District Support↗](https://support.activityhero.com?utm_source=activityherohelp&utm_medium=referral&utm_content=footer)