1. Open the Registration Link
Click on the link shared with you by the provider or click a link on their website to navigate to the provider’s ActivityHero widget.
2. Add Sessions to Your Cart
Click "Add to Cart" on each session you'd like to register for. After adding all desired sessions for your family, click "View Cart."
3. Add Participants
You’ll need to assign a participant to each session before checking out. Click "Add Participants" to get started.
4. Sign In or Create an Account
If you already have an ActivityHero account and are signed in, your saved participants will appear. Simply click to select them. If you're new to ActivityHero, a sign-up window will appear. Enter your email or phone number, create a password, add your full name and ZIP code, then click "Sign Up."
5. Verify Your Account
A verification window will appear. Check your email or phone for the verification code, enter it in the field, and click "Verify Code."
6. Add Participant Information
Once verified, you’ll be prompted to enter participant details (e.g., name, date of birth). When finished, click "Save."
- Verify Student Information (if required): Some schools may require student verification. The system will match the first name, last name, and date of birth with the school’s records. A verification code will be sent to the contact information on file.
- Enter the Verification Code: Input the code to confirm that the student and family information is accurate. If successful, the participant will be added to the session.
⚠️ If any details don’t match, you’ll see a notification. Double-check the information and try again. If you need help, feel free to contact support.
7. Proceed to Checkout
With participants assigned, click "Proceed to Checkout."
8. Complete the Registration
Fill out any required registration questions, agree to the policy, and click "Confirm."
9. Confirmation
You’ll see a confirmation message on screen and receive a notification via email or text.
Error Messages
During the school registration process, you may encounter messages when required information is missing or doesn't match school district records. Below are the possible messages and what they mean:
We were not able to find this participant in the [School District] database. Please mak sure you have entered all the information below exactly how it is entered in the [School District] database. If this issue persists, please contact [School District] for more information.
This message appears when the school district only allows verified participants to register and the participant's first name, last name, or date of birth does not match any record in the school district database. This error can happen if the participant information is entered incorrectly or if it is correct but missing from the database. Re-entering the correct information will confirm if the school district database needs to be updated. If all information is added correctly, please contact the school district for assistance.
No parent or guardian information was found for this participant in the [School District] database. Please contact [School District] to update your information.
This message appears when the school district only allows verified participants to register, when the participant information is correct, but when no parent or guardian information is in the database. Without this information, the system cannot confirm the participant through a parent or guardian. Please contact the school district to have the missing information added.
In order to register this participant you need to verify the parent or guardian information in the [School District] database. Please contact [School District] to update your information.
This message appears when the school district only allows verified participants to register, when the participant information is correct, and there is parent or guardian information, but when the parent or guardian does not recognize the verification information and clicks “I don’t recognize any of the above.” Since this information is required to complete verification, the parent or guardian should contact the school district to update their contact information.
