Why doesn't my promo or voucher code work?

If your promo/voucher code is not working you should contact the issuer of the promo code (for example, the camp or class provider) and let them know it's not working. The promo/voucher may have an expiration date or a minimum purchase amount and this may be the reason why it does not work for your purchase. 


You can only use one promo/voucher code per activity provider per checkout. If you have multiple voucher codes to redeem for the same activity provider or business, you can check out one session at a time.

Some promo codes are applicable only for first-time families. If you try to use a "new user" or "new family" promo code and have paid for a registration on ActivityHero in the past, you will not be able to use that promo code.

Promo codes are not available for use on private activities. If your promo code is not working on a session you found on a provider's website, please contact the activity provider directly.

*If you don't know how to add your promo code, see this article.