Help Center

Back to home

Help Center

Help for Families

Help for Families

Account management, registrations, and payments.

Signing Up for ActivityHero FAQ

Is the information up to date and accurate?

Does a ActivityHero account cost me anything?

Are there scholarships available for camps?

How Do I Create A New Account?

How Do I Register for a School Activity?

See more

Navigating ActivityHero

What types of activities can I find on ActivityHero?

How do I add search filters, such as my child's age or start date?

Account Management

How do I unsubscribe from emails?

How do I reset my password?

Will my information be shared with anyone without my permission?

How do I delete my account?

How do I add or edit a family member?

How do I change my information on my profile?

See more

Activity Registration

How do I register for an activity?

When will I know if my child is off the waitlist for a camp/class?

How do I change registration information?

How do I cancel or change an existing registration?

What is the ActivityHero Service Fee?

See more

Attending Activities

Where do I find the online class meeting link?

Writing a Review

How do I view/edit a review?

When I write a review, will other people be able to see my name (or my kids' names)?

How do I leave a review?

Payments & Invoices

How secure are purchases in ActivityHero?

How can I speak to someone at ActivityHero?

How do I add a promo or voucher code?

What is the cancellation policy?

Why doesn't my promo or voucher code work?

What if I find the same activity at a lower price somewhere else?

How do I pay an invoice using a credit card?

Where Can I Find a Business Tax ID or Get a Receipt?

See more

Hero Rewards Loyalty Program

What is Hero Rewards?

How do I view my Hero Rewards?

Do my points expire?

How do I earn points?

Gift Cards

How do I use my ActivityHero gift card?

How do I purchase and use ActivityHero gift cards?

Referrals & Affiliate

How do I earn rewards from referring a business to ActivityHero?