How do I know which registrations are part of my payment from Stripe or ActivityHero?
You can see which registrations are included in each payout by going to the Payment Report. Use the nav bar to select Registrations & Payments > Payment Report.
The report filters let you control what data is shown in the report.
The Transaction Date is when funds were received from your customer or refunded to your customer.
The Payout Date is when a deposit or debit was made to your bank account. This may be 2-4 days before the date shown in your bank statement. Choose this option if you want to match payout amounts with Stripe reports or your bank statement.
Regardless of the date type, the top of the report will show a Summary by Payout Date. This is a list of the deposits or withdrawals you should see in your bank account.
In this example, the report is showing all transactions made in July, and the Summary by Payout Date shows that some of these transactions were paid in August.
If there are transactions that haven't been paid yet, you will see the total payouts pending below the summary.
Below the Summary by Payout Date, you will see the list of all the transactions, which are the registration payments and refunds.
The value in the Payout Date tells you which registrations were included in each payout to your bank. If the Payout Date is blank, this means the transaction has not been paid yet.
Notes:
1. Use the Start Date and End Date filters to find the transaction information you need. Payout information is based on the Initiate Date from Stripe. If you don’t see the transactions you’re expecting, try setting the Start Date to one or two days before the payout date you’re reviewing.
2. If you are viewing the report by Transaction Date, the Summary by Payout Date may not match the Stripe Payouts report if the date range does not align with Stripe's payout date range. For example, the ActivityHero report above shows $1,475.25 to be paid out on August 10. This includes only part of the transactions that were actually paid out by Stripe on August 11 because the end date for the ActivityHero report was July 31.
If you want to match payout amounts with Stripe or your bank statement, select the Payout Date option at the top of the report.
3. The Payment Report only includes payouts made through Stripe, starting August 6, 2024. Transactions earlier than August 6, 2024, do not have payout date information in this report. If you select a date range that is earlier than August 6, 2024, the Summary by Payout Date section will be blank and show a total of $0 payouts issued. This only means that Stripe did not issue any payouts, and you were issued payments by Wepay or another method.
You can verify that the transactions in ActivityHero match what is recorded in Stripe by following these steps.
1. Log in to your Stripe account. Go to the ‘Balance’ section in the left hand side, you will then see your Payment Balance and Transactions.
2. In the Transactions section, if the tab is set to 'All', you will see the detailed list of the payments and/or refunds.
3. To download the transactions, click the Export button. You can select the date range of the export. If you want the full description to be in the export, choose All Columns, or Customize columns and be sure to include the Description, Transfer and Transfer Date columns.
4. To match the registrations with the deposits, open the downloaded file. The Transfer column will have a long number starting with "po_". If you sort or filter the report by the unique Transfer values, you will see which registrations (and/or refunds) are part of the payout. Note that the payout has the description "STRIPE PAYOUT" and is a negative number, indicating that it has been withdrawn from your Stripe account and transferred to your bank account.